Join to apply for the Director of Operations role at Ellis Island Casino Join to apply for the Director of Operations role at Ellis Island Casino Get AI-powered advice on this job and more exclusive features. Description Director of Operations Category: Operations Status: Exempt Reports To: Chief Operating Officer (COO)Job Description We're seeking a strategic and hands-on Director of Operations to oversee and optimize our end-to-end operational processes. This role is pivotal to ensuring the seamless delivery of our products, leading cross-functional teams to drive efficiency, scalability, and regulatory compliance. The ideal candidate is a data-driven problem solver with a deep understanding of the gaming industry, fintech ecosystem, mobile platforms, and payments infrastructure. Compensation$150,000-$175,000 annually, depending on experience Benefits Medical Dental Basic Life Insurance (included with the dental plan)Vision Short-term Disability Combo plan covering accidents, hospitalizations, and critical illnesses401k plan Free on-site parking Paid time off Paid holidays Bonus pay Location In-person in Las Vegas, NV, 89103: Reliably commute or plan to relocate before starting work (required). Responsibilities Develop and execute scalable operational strategies aligned with company goals, focusing on customer experience, efficiency, and risk mitigation. Build, lead, and mentor cross-functional teams. Oversee the daily operations of the product including transaction processing, compliance, payment gateways, merchant services, and disbursement networks. Identify gaps and implement process improvements to streamline internal workflows, reduce costs, and improve service levels. Manage relationships with banks, processors, payment networks, and third-party providers to ensure uptime, performance, and alignment with business needs. Work closely with legal and compliance teams to ensure adherence to financial regulations, licensing requirements, and risk protocols in multiple jurisdictions. Collaborate with cross-functional teams to ensure a smooth and secure user experience across onboarding, transactions, and dispute resolution. Establish KPIs and reporting mechanisms to track operational performance and use data insights to inform strategic decisions. Skills / Experience Bachelor's Degree in Business Administration, Finance, Operations Management, or a related field. At least 7 years of experience as a Director of Operations with at least 5 years of operational leadership experience within the gaming, fintech, and/or payments industries. Proven track record in scaling operational functions in a high-growth tech environment. Deep knowledge of payments infrastructure, KYC/AML frameworks, and digital wallet technologies. Strong project management skills and experience with tools including Jira, Asana, and/or something similar. Experience in building and managing remote or globally distributed teams is a plus. Comfortable navigating ambiguity and solving complex problems with a hands-on mindset. Excellent communication, negotiation, and stakeholder management skills. KOIN is committed to building a diverse workforce. As an equal opportunity employer, we believe merit is everything, and we consider qualified candidates without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, political views or activity, or other applicable legally protected characteristics. Position Requirements About the Organization Ellis Island Casino, Hotel & Brewery, our 16 Village Pub locations, and Mt Charleston Lodge are home to some of Las Vegas's most recognized food, beverages, hospitality, and entertainment! Not only do we serve the highest quality food, but we've been voted the #1 Best Microbrewery of Las Vegas and have the #1 Best Karaoke of Las Vegas. We have over 1000 hard-working and passionate Team Members across our locations and businesses. Serving the Las Vegas community for 50 years, we exist to provide opportunity, inspiration, and stability for our Team Members and their families through its success and growth. We offer medical, dental, vision, and life insurance benefits for all of our full-time Team Members! Other benefits include a 401k program, PTO, and much more. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Ellis Island Casino by 2x Get notified about new Director of Operations jobs in Las Vegas Metropolitan Area. 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