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Software Support Engineer, Venezuela, Iagora Europa

Venezuela, Venezuela, Venezuela
Publicado 2022-09-23
Caduca 2022-10-23
ID #1181688378
Software Support Engineer, Venezuela, Iagora Europa
Venezuela, Venezuela, Venezuela,
Publicado September 23, 2022

Detalles del trabajo

El tipo de trabajo: Tiempo completo
Tipo de contrato: Permanente
Tipo de salario: Mensual
Ocupación: Software support engineer

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Descripción del puesto:Job TitleSoftware Support EngineerJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. In this role, you have the opportunity to make life better We now have an exciting opportunity for a Software Support Engineer to join the Philips team to service our Enterprise Diagnostic Informatics (EDI) solutions. You will be focused on delivering excellent customer care and being there for customers when they need us most. You will engage customers across the globe through our online resources, communities, social outreach, and 1:1 care. This role represents the voice of the consumer and works closely with cross-functional partners across Philips to make our products and policies better. We need someone who is passionate about focusing on the consumer and helping them get the most out of Philips.This is a remote based role, working from home. You are responsible for: * Provide support to over 100 customers on our range of EDI products. * Analyse break/fix issues working with empathy and a sense of urgency to deliver solutions to meet customer/partner needs. * Resolution of technical service issues according to standard processes and procedures and specialised understanding of complex product issues. * Ensure all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation. * Resolving known technical issues. * Maintaining a high level of technical competence on Philips' solutions and related technologies. * Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction. * Share best practices, knowledge and learning with team and the global support community to enhance the quality and efficiency of customer support. * Contribute to the knowledge base and create knowledge base materials. * Logging service data required for tracking. * Working independently with general supervision on daily work, seeking guidance as appropriate.You are a part of the Services & Solution Delivery team for EDI (Enterprise Diagnosis Informatics) business. You will be closely working with the Application Consultant Team, Technical Implementation Team, Customer Project Management Team on daily basis.You will report directly to the Customer Operations Manager. To succeed in this role, you'll need a customer-first attitude and the following * Relevant degree or equivalent in computer science or related technology. * Previous experience/knowledge of working with databases / Microsoft SQL Server. * ITIL Foundation certification is preferrable. * Proven ability to write technical articles outlining problems, resolution and troubleshooting steps. * Working experience with healthcare technology is preferred * Previous experience of working directly with customers. * Software support experience. * Good technical and analytical skills. * Strong, confident communication skills are expected. * Ability to work both independently and as part of a team to ensure that a high level of service is provided.In return, we offer you a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences, At Philips, we value that our people can be healthy and do well and that you feel cared for and listened to. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive benefits, a flexible work schedule and access to regular local health & well-being focused activities. This is in addition to: * A competitive salary * Access to a wide variety of flexible company benefits, including matched pension contributions, and the option to purchase additional holiday. * Philips University is available to all employees for learning and development opportunities. * 25 days holiday allowance from the beginning, plus bank holidays. * Family-friendly policies which offer enhanced maternity and paternity schemes. * The Philips Employee Shop which allows employees to buy Philips products at discounted prices. * An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24 /7 and is completely confidential.Why should you join Philips?We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.Equal opportunitiesPhilips are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.Should you require any reasonable adjustments to enable your participation in the interview process, please advise us of this in your application.#LI-EU#LI-Remote

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