Duties and Responsibilities Ensures the elaboration and implementation of operational strategies focusing on the achievement of the following results: Full compliance of operations activities with UN/UNDP rules, regulations and policies, implementation of corporate operational strategies, establishment of management targets (BSC) and monitoring of achievement of results. Manages collaboration arrangements with current and potential partners, and client relationship management system for resource mobilization purposes and appropriate operational partnership arrangements. Analyzes CO business processes mapping and operating environment and contributes to internal Standard Operating Procedures (SOPs) in Finance, Human Resources Management, Procurement, Logistical and ICT services. Monitoring timely readjustment of the operations and provides inputs on legal considerations and risk assessment. Ensures facilitation of knowledge building and sharing with regards to operations processes in the CO, highlighting lessons learnt/best practices, and sound contributions to UNDP knowledge networks and communities of practice.   2. Manages and guides financial processes for the COfocusing on achievement of the following results: Implementation of proper planning, expenditure tracking and audit of financial resources, including extra-budgetary income in accordance with UNDP rules and regulations. Performance of Manager Level 2 role for voucher and Treasury transactions approvals, bank reconciliation. Approval of pending disbursements as the “third authority” (checks, bank transfers, EFT). Management of cost-recovery mechanisms for CO services provided to projects and UN Agencies, including ensuring preparation of proforma invoices for UN agencies. Organization and oversight of CO cash management processes, including liquidity management, recommendation of imprest level, risk assessment, bank relationship management; timely accounting and reconciliation of all transactions, security for cash assets on site. Monitoring of financial exception reports for unusual activities, transactions and investigation of anomalies or unusual transactions. Provision of information to supervisors and other UNDP staff at HQ of the results of the investigation when satisfactory answers are not obtained. Member of bank signatory panel. Transaction and stop payment approval on internet banking system. All financial transactions are identified, recorded and verified in compliance with IPSAS as outlined in the corporate policies and procedures. 3. Manages the implementation of human resources processes and supervises HR  focusing on achievement of the following results: CO compliance with corporate human resources policies and strategies. Optimal staffing of the office and projects. Timely recruitment processes in accordance with UNDP rules and regulations, appropriate use of different contractual modalities, contracts management, OA performing the function of HR Manager in Quantum. Completion of proper performance management and staff development systems. Implementation of the Universal Access strategy on learning coordinating access of the staff to role appropriate learning activities. 4. Manages procurement processes and logistical services focusing on achievement of the following results: CO compliance with corporate rules and regulations in the field and contributes to the elaboration of the CO procurement strategies including sourcing strategy, supplier selection and evaluation, quality management, customer relationship management, e-procurement promotion and introduction, performance measurement. Contributes to the elaboration of the CO contract strategy including tendering processes and evaluation, guiding the management of contracts and contractor and legal implications.  Supervision of procurement processes and logistical services in accordance with UNDP rules and regulations, OA acting as Manager Level 2 for Purchase orders approvals. Proper management of UNDP assets, facilities and logistical services, including full compliance with IPSAS in the accounting for the procurement, utilization and disposal of the CO’s assets. 5. Manages and guides the provision of information and communication technologies services focusing on achievement of the following results: Use of system functionality for improved business results and improved client services. Analyzes and identifies opportunities to ameliorate business processes into web-based systems to enhance efficiency and accountability and ensure the maintenance of a secure, reliable ICT infrastructure environment and adequate planning for recoveries. Research and identification of systems and applications for optimal content management, knowledge sharing, information provision and learning including e-registry, web-based office management system, etc. 6. Supports common services organization and management, establishment of partnerships with other UN Agencies  focusing on achievement of the following results: Maintenance of coordinating machinery to assist in the implementation of activities on common services and implementation of the UN reform. Implementation of harmonized approach to common services management with analysis of requirements and elaboration of proposals on common services based on best operational practices. Proper planning and tracking of common services budget and of Agencies contributions to the common services account. 7. Supervisory/Managerial Responsibilities: Operations team Competencies Achieve Results - LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work. Think Innovatively - LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking. Learn Continuously - LEVEL 2: Go outside comfort zone, learn from others, and support their learning. Adapt with Agility - LEVEL 2: Adapt processes/approaches to new situations, involve others in change process. Act with Determination - LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously. Engage and Partner - LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships. Enable Diversity and Inclusion - LEVEL 2: Facilitate conversations to bridge differences, considers in decision making.  People Management  UNDP People Management Competencies can be found in the dedicated . Cross-Functional & Technical competencies  Business Direction & Strategy - Strategic Thinking: Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks and opportunities, linking the vision to reality on the ground, and creating tangible solutions. Ability to leverage learning from a party of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDP. Business Management - Result Based Management Ability to manage financial resources with a focus at improved performance and demonstrable results. Finance - Financial planning and budgeting: Ability to create and manage processes to achieve UNDP's long and short-term financial goals, including through planning, budgeting, forecasting, analyzing and reporting. HR -Talent management - Employee engagement: Knowledge of theories and models of human motivation and engagement including the predictors of employee engagement; knowledge of and ability to guide application of tools, techniques, and processes to increase employee engagement; knowledge of tools and methodologies to measure employee engagement and to identify its specific drivers; knowledge of tools and methodologies to ensure regular engagement with personnel on key workplace matters, with a view to identifying the most pressing workplace issues. Procurement - Contract management: Knowledge of contract management concepts, principles and methods, and ability to apply this to strategic and/or practical situations. Business Direction & Strategy - System Thinking: Ability to use objective problem analysis and judgement to understand how  interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system. Business Management Portfolio Management: Ability to select, prioritise and control the organization´s programmes and projects, in line with its strategic objectives and capacity; ability to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimising return on investment. Required Skills and Experience Education: Master's Degree or equivalent in Business Administration, Public Administration, Economics, Political Sciences, Social Sciences or related field; or Bachelor’s Degree in Business Administration, Public Administration, Economics, Political Sciences, Social Sciences or related field in combination with an additional 2 years of qualifying experience will be given due consideration in lieu of the Master’s degree. Diploma in accounting recognized by a professional institution (CIPFA, ISM, IBAM or IAB) would be an asset. Experience: Minimum 2 years (with master’s degree) or 4 years (with bachelor’s degree) of relevant experience at the national or international level in providing management advisory services and/or managing staff and operational systems and establishing inter-relationships among international organization and national governments.  Experience in the use of computers, office software packages (MS Word, Excel, etc.), and web-based management systems such as ERP. Good knowledge of accrual accounting, IPSAS or IFRS is highly desirable.  Previous experience with the UN is an asset. Language Requirements: Fluency in Spanish and English is required. Knowledge of another UN language is an asset. Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period. Keywords: Operational strategies  Common services organization and management Successfully mobilizing resources Manages the operational team Leader