New Horizon Medical Solutions is a fast-growing biologics company providing a variety of products and services to optimize patient care. The company is headquartered in Las Vegas, NV, and is a recognized leader in the global wound care market. About the Role The Sales Support Specialist position is responsible for promoting sales growth by supporting our customers, business partners and sales team. Direct responsibility for customer support, client and partner onboarding, contract review and generation, and supporting the sales team to increase sales revenues and margins. The ultimate goal of this role is to develop a relationship with the customer for New Horizon Medical Solutions to become their exclusive resource for products, services, and problem resolution. What you’ll be doing: Accurately enters orders, answers and asks questions to fully meet internal and external customer’s needs. Provide quotations for products and services timely. Collaborate with outside sales force to best serve customer’s needs. Answer customer’s questions regarding products and their function, including alternatives products, backorder times, quotations, delivery through to order closure and potential return items or incomplete orders. Work in partnership with manufacturers to coordinate order shipment, pricing, returns and resolving customer problems and issues. Resolve day-to-day servicing inquiries directly with account contact via e-mail and phone for enrollment, billing and claims inquiries. Work with suppliers’ representatives to comprehend pricing, lead-time, return authorizations, and product training to better service cooperative customer’s needs and build strong partnerships. Create and maintain organized client records and notes for cross use within the department including summaries of pending orders and issues. Perform other duties as assigned by management. Our ideal candidate will benefit from having the following skills/experience: Advanced education preferred2 years inside/outside sales required Excellent communication skills (both written and oral); including ability to handle/resolve customer complaints or adversarial situations with strong attention to detail. Innovative and proactive approach to sales and customer support May need to drive to location on behalf of company, will need a valid driver’s license, travel occasional (5%)May need to work additional hours as necessary Knowledge of Microsoft office suites and ability to use internet-based business-related computer programs, Netsuite experience ideal We offer a competitive salary and benefits package including: Paid time off401(k) with company match Health, dental, vision, and life insurance Seniority level Entry level Employment type Full-time Industries Business Consulting and Services
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