Main responsibilities:· Respond promptly and proactively to daily inquiries from agents, ensuring clear and effective communication.· Ensure strict adherence to safety regulations and environmental standards.· Streamline operational processes to improve efficiency, productivity, and cost-effectiveness.· Lead personnel management, including recruitment, training, and ongoing development of the team.· Cultivate and maintain positive relationships with customers, suppliers, and other key stakeholders.· Prepare, manage, and monitor operational budgets to ensure financial efficiency and effectiveness.· Monitor and report on port performance to senior management, making recommendations for improvements.· Implement innovative solutions to improve port operations while ensuring industry compliance.· Strong understanding of the layout of terminals and their operational efficiency.· Implement and maintain Standard Operating Procedures (SOPs) to ensure operational consistency and accuracy.· Work in strict accordance with SOPs to uphold high standards of operational integrity.
Job Requirements:· Bachelor's degree in logistics, shipping management or a related field.· Proven experience in port operations, including loading/unloading international cargo vessels (container, bulk, break bulk, RORO, offshore oil rig supply, wood logs, etc.).· In-depth knowledge of ISPS (International Ship and Port Facility Security) standards.· Expertise in optimizing traffic flow and ensuring efficient organization of containers and supplies during offloading.· Experience in developing port infrastructure, utilities, and operations from the ground up.· Strong back-office management experience with a focus on process optimization and attention to detail.· Solid understanding of Human Resources (HR) practices, including recruitment, training, and development.· Proven experience of liaising with government agencies and customs authorities to ensure compliance and smooth operations.· Fluent in English.
